Cancellations
Cancellation requests received before the start of any online or onsite program will incur a 10% processing fee. This request must come in the form of an email or phone call. Live Online and Onsite programs cannot be cancelled online.
OnDemand and Morning Questions subscriptions can be cancelled at any time under My Account › Your Subscriptions. Cancelling stops all future renewals, and you keep your access until the end of the period you have already paid for. Once you make a purchase, it is non-refundable.
Any transactions disputed through your bank will result in the immediate deletion of your account and a permanent ban from using our services. There will be no refunds for any program access you have at that time.
If you change your online or onsite program more than once, a $200 change fee will be charged.
Refunds
No refunds after the start date of any registered online or onsite program. This also applies to switching your program after the start date.
If you are a Live Online or Onsite student, and our records show that you viewed previous class recordings, or the OnDemand videos, you will not be eligible for a refund.
OnDemand and Morning Questions subscribers WILL NOT receive a refund once the charge is made. If you do not want to be charged again, cancel your subscription under My Account › Your Subscriptions before your next renewal date.
You can put your subscription on hold once per billing period, for up to 30 days; it reactivates automatically after that. There are no refunds on any charges after your subscription reactivates.
Any issues with your online access must be reported IMMEDIATELY. You will not be refunded or compensated for lost time unless the loss occurs after we have been notified.
Refund checks are mailed to the address provided on the application unless an alternative address is received and confirmed by our office.
If you are issued a refund in the form of a check, any checks kept past their void date will not be reissued.
